Privacy Policy
At MHEKO, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you interact with our website.
1. Information We Collect
We may collect the following information when you browse or place an order:
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Personal Details: Name, email address, phone number, billing/shipping address
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Order & Payment Data: Processed securely by trusted payment gateways (we do not store your card details)
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Technical Data: IP address, browser type, device information, visits, and cookies for improving website experience
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Communication Data: Messages sent through forms, WhatsApp, or email
2. How We Use Your Information
We use your information to:
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Process, fulfill, and deliver your orders
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Send order updates, confirmations, and support messages
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Improve our website, products, and customer experience
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Provide customer support and resolve queries
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Send promotional offers (only if you opt-in)
3. Sharing of Information
We do not sell or share your personal information with third parties except:
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Courier & logistics partners (for delivery)
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Payment gateways (for secure payments)
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Service providers assisting in website operations
These partners are required to keep your information confidential.
4. Data Protection & Security
We use industry-standard security measures to safeguard your information.
However, no online transmission is 100% secure, but we ensure maximum protection possible.
5. Cookies
Our website uses cookies to:
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Improve loading speed
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Personalize user experience
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Analyze website performance
You can disable cookies from your browser settings anytime.
6. Your Rights
You may request:
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Access to the data we hold
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Correction of inaccurate information
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Deletion of your personal data
Simply contact our support team for assistance.
7. Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page.