Shipping Policy
Shipping Policy
Last Updated: September 29, 2026
At MHEKO, operated by The Artless, we aim to process and deliver your orders safely and efficiently across India.
1. Order Processing & Dispatch
Orders are generally processed and dispatched within 1 business day after the order is placed and confirmed.
Orders may occasionally take additional time during sales, high-order volumes, holidays or circumstances beyond our reasonable control.
2. Delivery Time
Orders are generally delivered within 3–4 business days after dispatch.
Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays and other circumstances beyond our control.
Remote or difficult-to-service locations may require additional delivery time.
3. Shipping Charges
Free shipping is available on all orders across India, unless otherwise stated on the MHEKO website at the time of purchase.
Any applicable shipping charges, if introduced for specific products or locations, will be clearly displayed before you complete your order.
4. Shipping Partners
MHEKO may use trusted courier and logistics partners, including Shiprocket and courier services available through Shiprocket, to process and deliver orders.
The courier partner may vary depending on the delivery location and service availability.
5. Order Tracking
Once your order has been dispatched, available tracking information may be shared through your registered mobile number or email address.
Tracking availability and delivery updates depend on the courier partner handling your shipment.
6. Delivery Delays
The estimated delivery period is not a guaranteed delivery date.
Delivery may be delayed due to circumstances including:
- Weather conditions
- Public holidays
- Transport or logistics disruptions
- High order volumes
- Local restrictions
- Incorrect or incomplete delivery information
- Remote delivery locations
- Events or circumstances beyond our reasonable control
We will make reasonable efforts to assist with delayed shipments.
7. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and active contact number when placing an order.
MHEKO is not responsible for delays, failed deliveries or additional delivery attempts resulting from incorrect, incomplete or inaccurate information provided by the customer.
If a shipment is returned to us because of an incorrect address, failed delivery attempts or the recipient's unavailability, additional shipping charges may apply for re-dispatch where applicable.
8. Missing, Lost or Damaged Orders
If your order appears to be missing, lost in transit or arrives damaged, please contact MHEKO as soon as possible with:
- Order number
- Registered mobile number or email address
- Description of the issue
- Photographs or other relevant information, where applicable
We will review the matter with the relevant delivery partner and take appropriate action in accordance with our Returns & Refund Policy.
9. Delivery Acceptance
Customers are requested to check the package condition at the time of delivery.
If the outer package appears visibly damaged, customers should, where possible, document the condition with photographs and contact MHEKO promptly.
10. Contact Us
For shipping or delivery-related questions, please contact:
The Artless (MHEKO)
H.no. 866, Street no. 11,
Mustafabad New,
Delhi – 110094, India
Phone: +91 9873300330
Website: https://mheko.com/
Please keep your order number ready when contacting us regarding an existing order.